Trusted Privacy

Privacy Policy

We value your trust and are committed to protecting your personal details by using secure systems, responsible practices, and strict confidentiality at every level.

At Ziwa Plant & Equipment Co. Ltd. (“Ziwa,” “we,” “us,” or “our”), your trust is the foundation of our relationship. We are committed to “engineering your dreams” not only through reliable machinery but also through trustworthy practices. Protecting the personal information, you share with us is a responsibility we take very seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal data in connection with our website, products, and services.

1. Our Commitment to You

We recognize the importance of your privacy. Our fundamental principles are:

Compliance & Respect: We adhere to applicable data protection laws and regulations in Uganda and the East African Community and follow widely accepted fair information practices.
Continuous Improvement: We regularly review and update our internal policies and security measures to ensure the ongoing protection of your information.
Transparency: We will be clear about why we need your information and how it will be used.
Security First: We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration.
Your Rights: We respect your rights over your personal data and will facilitate your lawful requests regarding your information.

2. How We Use Your Information

We collect and use your personal information only for legitimate business purposes, primarily to provide you with exceptional service. These purposes include:

To process your inquiries and provide information about our equipment, spare parts, and services (rental, buying).
To deliver quotes, process orders, and manage our business relationship with you.
To provide after-sales support, maintenance services, and technical assistance.
To improve our website, products, and customer service based on legitimate feedback.
To send you relevant updates or information (with your consent where required by law).
To manage logistics, such as equipment transport services you may request.

3. Sharing of Information

Your privacy is paramount. We do not sell your personal information. We may share your data only in the following specific circumstances:

Within Ziwa: Your information may be shared internally among our teams (e.g., sales, service, logistics) solely to fulfill your requests and serve you effectively.
With Trusted Partners: We may engage third-party service providers (e.g., for website hosting, transport subcontractors) who assist our operations. These partners are contractually bound to handle your data confidentially and only per our instructions.
When Required by Law: We may disclose information if required by Ugandan law, a court order, or other legal process to protect our rights, your safety, or the safety of others.
With Your Consent: We will share information with other third parties only when we have your explicit permission to do so.

4. Data Security on Our Website

We strive to protect your information online:

Secure Browsing: We aim to implement standard security measures to protect data transmitted through our website, ziwaequipment.com.
Your Activity: Our web servers may record general visit data (like browser type, pages visited) for analytical purposes to improve our site. This data is typically aggregated and does not identify you personally.
Third-Party Tools: We may use tools like Google Analytics to understand website traffic patterns. These tools use cookies that collect data without personally identifying individual users. You can control cookie settings through your browser.

5. Your Rights and Choices

You have rights regarding your personal data. You may contact us to:

Access: Request a copy of the personal data we hold about you.
Correct: Ask us to update or correct inaccurate or incomplete data.
Object or Restrict: Object to certain processing or request a temporary restriction on how we use your data.
Delete: Request the deletion of your personal data, subject to our legal and contractual obligations.

To make any such request, please contact us using the details in Section 7. We will need to verify your identity before processing your request and will respond within a reasonable timeframe. Please note that fulfilling certain requests may impact our ability to provide you with specific services.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, contract, or our legitimate business interests.

7. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. We are here to help.

7. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. We are here to help.

Call Us

+256 742 092120

+256 749 017492

Visit Us

CRESTON BUSINESS PARK – Along Jinja Kampala Highway Uganda P.O. Box: 910208

URA PIN

1055114445

ziwaplantco.ltd@gmail.com

We are committed to working with you to address any privacy concerns.

1. Our Commitment to You

We recognize the importance of your privacy. Our fundamental principles are:

Compliance & Respect: We adhere to applicable data protection laws and regulations in Uganda and the East African Community and follow widely accepted fair information practices.

Continuous Improvement: We regularly review and update our internal policies and security measures to ensure the ongoing protection of your information.

Transparency: We will be clear about why we need your information and how it will be used.

Security First: We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration.

Your Rights: We respect your rights over your personal data and will facilitate your lawful requests regarding your information.

2. How We Use Your Information

We collect and use your personal information only for legitimate business purposes, primarily to provide you with exceptional service. These purposes include:

To process your inquiries and provide information about our equipment, spare parts, and services (rental, buying).

To deliver quotes, process orders, and manage our business relationship with you.

To provide after-sales support, maintenance services, and technical assistance.

To improve our website, products, and customer service based on legitimate feedback.

To send you relevant updates or information (with your consent where required by law).

To manage logistics, such as equipment transport services you may request.

3. Sharing of Information

Your privacy is paramount. We do not sell your personal information. We may share your data only in the following specific circumstances:

Within Ziwa: Your information may be shared internally among our teams (e.g., sales, service, logistics) solely to fulfill your requests and serve you effectively.

With Trusted Partners: We may engage third-party service providers (e.g., for website hosting, transport subcontractors) who assist our operations. These partners are contractually bound to handle your data confidentially and only per our instructions.

When Required by Law: We may disclose information if required by Ugandan law, a court order, or other legal process to protect our rights, your safety, or the safety of others.

With Your Consent: We will share information with other third parties only when we have your explicit permission to do so.

4. Data Security on Our Website

We strive to protect your information online:

Secure Browsing: We aim to implement standard security measures to protect data transmitted through our website, ziwaequipment.com.

Your Activity: Our web servers may record general visit data (like browser type, pages visited) for analytical purposes to improve our site. This data is typically aggregated and does not identify you personally.

Third-Party Tools: We may use tools like Google Analytics to understand website traffic patterns. These tools use cookies that collect data without personally identifying individual users. You can control cookie settings through your browser.

5. Your Rights and Choices

You have rights regarding your personal data. You may contact us to:

Access: Request a copy of the personal data we hold about you.

Correct: Ask us to update or correct inaccurate or incomplete data.

Object or Restrict: Object to certain processing or request a temporary restriction on how we use your data.

Delete: Request the deletion of your personal data, subject to our legal and contractual obligations.

7. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. We are here to help.

Call Us

+256 742 092120

+256 749 017492

Visit Us

CRESTON BUSINESS PARK – Along Jinja Kampala Highway Uganda P.O. Box: 910208

URA PIN

1055114445

ziwaplantco.ltd@gmail.com